Our Privacy Policy

Pride Luxury Kenya Safaris  is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information in compliance with the Kenya Data Protection Act and other relevant laws. By using our services, you agree to the practices described in this policy.
This Privacy Policy applies to all personal information collected by Pride Luxury Kenya Safaris through our website, booking systems, and other services related to our tours and travels business. It explains our data practices and the choices available to you regarding your personal information.
Information We Collect About You

We collect the following personal information:

  1. Personal Identification Information.
    • Name
    • Nationality
    • Gender
  2. Contact Information
    • Email address
    • Phone Number
  3. Booking Information
    • Travel Itinerary
    • Accommodation Preference
    • Payment Details
  4. Any additional communication data sent through:
    • Email
    • Phone
    • Our Website
How We Use Your Information

We use your personal Information for the following purposes:

  1. To process your bookings
  2. To manage travel itineraries, and provide related services.
  3. To respond to your inquiries, provide customer service, and handle any issues or complaints.
  4. To provide and maintain our services
  5. To process bookings and transactions
  6. To personalize your experience and provide tailored offers and recommendations
  7. To improve our website and services
  8. To enforce our policies and terms of service
  9. To comply with legal obligations, such as reporting to government authorities or responding to legal processes.
  10. To send you promotional materials or offers related to our services (subject to your consent).
Data Disclosure

We may share some of your data with:

  1. Travel partners involved in fulfilling your travel arrangements.
  2. Third-party service providers who assist us in operating our business, such as payment processors or IT support.
  3. Legal Authorities when required by law.
Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and regular security assessments.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. The retention period may vary depending on the type of information and the specific legal or regulatory requirements.

Your Rights

You have the following rights concerning your personal information:

  • You can request a copy of the personal information we hold about you.
  • You can request the correction of any inaccurate or incomplete information.
  • You can request the deletion of your personal information, subject to certain legal limitations.
  • You can object to the processing of your personal information for specific purposes, such as direct marketing.

To exercise any of these rights, please contact us using the details provided in the last Section.

Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website. We encourage you to review this policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Pride Luxury Kenya Safaris
P.O BOX 88-00100
info@prideluxurykenyasafaris.com
+254715874765