Our Terms and Conditions

These Terms apply to all services provided by Pride Luxury Kenya Safaris, whether booked directly through our website, by phone, or in person. By making a booking with us, you agree to be bound by these Terms.
Bookings and Payments
  • All bookings are subject to availability. To confirm a booking, a deposit or full payment may be required at the time of booking, depending on the specific service.
  • Payment methods include [list accepted payment methods].
  • Full payment must be made before the start of the tour or travel service, unless otherwise agreed.
  • We reserve the right to adjust prices due to currency fluctuations, fuel surcharges, or other factors outside our control. You will be notified of any price changes before your booking is confirmed.
Cancellation and Refunds
  • If you need to cancel your booking, please notify us as soon as possible. Cancellation fees may apply depending on the timing of your cancellation relative to the start date of the service.
  • We reserve the right to cancel any booking due to unforeseen circumstances, such as natural disasters, political instability, or insufficient participants. In such cases, we will offer a full refund or an alternative arrangement.
  • Refunds will be processed within 5 business days and will be made using the original payment method.
Travel Documentation
  • It is your responsibility to ensure that you have a valid passport and any necessary visas for your travel.
  • Pride Luxury Kenya Safaris is not responsible for any issues arising from a lack of proper travel documentation.
  • Some destinations may require vaccinations or other health-related documentation. Please consult with your healthcare provider and ensure compliance with all health requirements.
Liability
  • Pride Luxury Kenya Safari will not be liable for any loss, damage, injury, or inconvenience arising from the use of our services, except where such liability cannot be excluded under Kenyan law.
  • We may arrange for services provided by third parties, such as airlines, hotels, and tour operators. While we take care in selecting our partners, Pride Luxury Kenya Safari is not liable for any acts or omissions of these third parties.
  • Pride Luxury Kenya Safaris will not be liable for any failure to perform its obligations where such failure is due to events beyond our control, including but not limited to natural disasters, war, strikes, or government actions.
Behavior and Conduct

You are expected to conduct yourself in a manner that is respectful and considerate of others during your tour or travel experience. Our company reserves the right to terminate your participation in any tour or service if your behavior is deemed inappropriate, illegal, or disruptive, without a refund.

Complaints, Disputes, and Governing Law
  • If you have any complaints during your trip, please bring them to our attention as soon as possible so we can address them promptly. Complaints made after the completion of the trip may be harder to resolve.
  • Any disputes arising from these Terms or the use of our services shall be governed by and construed in accordance with the laws of Kenya.
Privacy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy for more details.

Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of Pride Luxury Kenya Safaris or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent

Travel Insurance

We strongly recommend that you purchase comprehensive travel insurance that covers trip cancellations, medical expenses, personal liability, and loss of personal belongings. [Company Name] is not responsible for any costs incurred due to a lack of insurance coverage.

Contact Information

If you have any questions, concerns, or requests regarding this Terms and Conditions, or your personal information, please contact us at:

Pride Luxury Kenya Safaris
P.O BOX 88-00100
info@prideluxurykenyasafaris.com
+254715874765